CBT Nuggets ITIL Intermediate Capability OSA-PRODEV

CBT Nuggets ITIL Intermediate Capability OSA-PRODEV

CBT Nuggets ITIL Intermediate Capability OSA
Size - 2.08 GB



ITIL Intermediate Capability: OSA Operational Suport and Analysis
Release Name: CBT.Nuggets.ITIL.Intermediate.Capability.OSA
Release Date: 2016-08-14
Release Size: 2200MB
Release URL : https://www.cbtnuggets.com/it-training/itil-intermediate-capability-osa
INSTALLATION
1. Extract
2. Mount/Burn (if needed)
3. Play & Learn
SUMMARY
As one of the Capability Modules in ITIL, Operational Support and Analysis (OSA) is one of the primary focuses for an IT service organization.
The Service Desk/Help Desk is one of the prime points of contact with customers/end users,
and Service Operation is where the services are delivered and supported for your company and your customers.
This course helps prepare you to pass the associated Intermediate Level Exam for ITIL- OSA.
Recommended Experience
ITIL Foundations Certificate required
2-3 years experience in IT Support and/or ITSM development
Understanding of IT Service Management (ITSM)
Recommended Equipment
None
Related Certifications
ITIL - Intermediate certificate (OSA)
Applies toward the credits necessary for ITIL - Expert certification
Related Job Functions
IT Service Manager
IT Help Desk/Service Desk Manager
IT Help Desk/Service Desk Personnel
Senior Management in an IT Service based organization
RESPECT
iNKiSO, JGTiSO, AG, CFE, LiBiSO




CBT Nuggets ITIL Intermediate Capability OSA-PRODEV

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