Lynda com How to Manage Customer Expectations for Frontline Employees-ELOHiM

Lynda com How to Manage Customer Expectations for Frontline Employees-ELOHiM

Lynda com How to Manage Customer Expectations for Frontline Employees-ELOHiM
Size - 142.35 MB



RELEASE NAME....: Lynda.com.How.to.Manage.Customer.Expectations.for.Frontline.Employees-ELOHiM
RELEASE DATE....: 2016-06-21
RELEASE SIZE....: 10x15Mb
FORMAT..........: Bookware
LANGUAGE........: English
URL.............: http://www.lynda.com
Today's customers expect a lot. Customer service expert Jeff Toister helps
frontline employees identify where they can manage the expectations of
customers to avoid upsetting them down the line. Specifically, how to
avoid situations where unreasonable expectations might develop, and how to
choose the right language to educate customers and explain potential areas
of confusion. Despite your best efforts, customers may still develop
inappropriate expectations, so Jeff also suggests tactics to counteract
this problem. Finally, he provides tips for implementing the lessons
learned in this course into your everyday customer service routine.
Subjects: Business, Business Skills, Communication
Author: Jeff Toister
Level: Appropriate for all
Duration: 22m 39s
Released: 6/20/2016




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